Terms of service

Terms of Service

Welcome to Vellara Studio. By accessing or purchasing from our website at www.vellarastudio.co.za, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Vellara Studio is a South African furniture brand offering premium, design-led furniture and home pieces. These terms govern your use of our website and any purchases made through it.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement under South African law.

3. Orders & Payment

All orders are subject to availability and confirmation. Prices are listed in South African Rand (ZAR). Vellara Studio is not registered for VAT, so no VAT is charged on orders. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before orders are processed or dispatched.

4. Custom & Made-to-Order Pieces

Custom and made-to-order items require a non-refundable deposit upon order confirmation. By confirming a custom order, you acknowledge that the piece is being produced specifically for you and cannot be returned or exchanged except in the case of a manufacturing defect. Lead times for custom pieces will be communicated at the time of order and are estimates only.

5. Pricing & Availability

We reserve the right to adjust pricing at any time without notice. In the event of a pricing error, we will notify you before processing your order and you will have the option to confirm or cancel. Stock availability is not guaranteed until an order is confirmed and payment received.

6. Delivery

Delivery timelines are estimates only and are subject to change. Vellara Studio will not be held liable for delays caused by third-party couriers, force majeure events, or circumstances beyond our reasonable control. Risk passes to the customer upon delivery. Please inspect your order upon receipt and report any damage or discrepancies within 48 hours.

7. Intellectual Property

All content on this website — including images, product designs, text, and branding — is the intellectual property of Vellara Studio and may not be reproduced, distributed, or used without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by South African law, Vellara Studio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the value of the order in question.

9. Privacy

Your personal information is collected and used in accordance with our Privacy Policy, which forms part of these Terms of Service. We comply with the Protection of Personal Information Act (POPIA), No. 4 of 2013.

10. Consumer Rights

Nothing in these Terms of Service limits or excludes any rights you may have under the South African Consumer Protection Act, No. 68 of 2008. In the event of any conflict between these terms and the CPA, the provisions of the CPA shall prevail.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page and your continued use of our website constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:
Email: production@vellarastudio.co.za
Phone: [HERITAGE_AND_CO_NUMBER]